Transferring your account from another provider with minimal downtime is quite simple if your current host uses the cPanel or Direct Admin platform, we’re able to complete a free site migration, to arrange a migration please contact our hosting experts via Support Ticket from your Client Area.
However, if they’re using another system (such as Parallels or Plesk), unfortunately, it will need to be completed manually by yourself – but we’re here to help. The following steps are a rough guideline of what you’ll need to do to shift your website over, however, it doesn’t take into account any custom DNS configs, etc.
If you’re in doubt and require further clarification, please do not hesitate to contact our hosting experts via support ticket from your Client Area.
Great! You’re done! Please note it can take up to 48 hours for your DNS changes (name server changes) to complete, but you will generally see it happen in much quicker time so you might prefer to do this on a Friday night for example.
If you are familiar with how DNS operates, to shorten the propagation of DNS from the nameserver change you can contact your existing web host 24 hours before your planned move and request they update the TTL’s on your DNS records to a shorter time span such as 600 seconds. You may even have this functionality available to you through your old control panel.
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