Transfer Hosting

Transferring your account from another provider with minimal downtime is quite simple if your current host uses the cPanel or Direct Admin platform, we’re able to complete a free site migration, to arrange a migration please contact our hosting experts via Support Ticket from your Client Area.

However, if they’re using another system (such as Parallels or Plesk), unfortunately, it will need to be completed manually by yourself – but we’re here to help. The following steps are a rough guideline of what you’ll need to do to shift your website over, however, it doesn’t take into account any custom DNS configs, etc.

If you’re in doubt and require further clarification, please do not hesitate to contact our hosting experts via support ticket from your Client Area.

  1. Sign up for the web hosting package.
  2. Once your payment has been accepted, your hosting service will be provisioned. A service activation email will also be dispatched which will contain your Direct Admin CP, FTP, and other important login information.
  3. Download a copy of all files from your old host, generally using FTP. If you have any databases you will also need to download a copy of those – they’re generally exported using phpMyAdmin, however, you can clarify with your old host.
  4. Upload your website files (which you downloaded in Step 3) via FTP – you can make the FTP connection using the IP address as listed in your service activation email. Be sure to upload the files into the /public_html directory.
  5. Login to Direct Admin (via the servers hostname address) and configure all your required email accounts and email addresses as required.
  6. If you have any databases to restore please re-create the databases using Direct Admin > MySQL Databases. Once your databases are setup you can now import your database backups via Direct Admin > phpMyAdmin > Select your database in the left menu > Click Import and follow the steps. If you have changed your database or database user name you may need to update these in your scripts configuration file (i.e. WordPress has those details in wp-config.php, Joomla has them in configuration.php) – in particular you will need to adjust your database hostname (dbhost) which will likely be currently set to ‘localhost’.
  7. You have now stored a copy of your website on our servers and configured your email accounts on our servers, however, your domain is still pointing to your old provider.  Provided all looks well, move onto step 8.
  8. Update your name servers on your domain to point to our name servers – the name servers you’re required to use are also provided in your service activation email.

Great! You’re done! Please note it can take up to 48 hours for your DNS changes (name server changes) to complete, but you will generally see it happen in much quicker time so you might prefer to do this on a Friday night for example.

If you are familiar with how DNS operates, to shorten the propagation of DNS from the nameserver change you can contact your existing web host 24 hours before your planned move and request they update the TTL’s on your DNS records to a shorter time span such as 600 seconds. You may even have this functionality available to you through your old control panel.

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